I’m a curious guy. I often try to figure out why some random thing is the way it is.

Lately (and I’m not kidding here) there has been a question that has been driving me nuts because I can’t find a single acceptable explanation: Why do real estate agents plaster their glamour shots on all of their marketing materials?

A quick google search found a recent Washington Post article that tries to answer the question. Kate, I understand your curiosity and I hope you aren’t satisfied with the answers given either (if it’s so effective for person to person selling, why are we only seeing professions where appearance has a direct impact on success adopt the strategy - i.e. clowns ??)


COMMENTS / 18 COMMENTS

[…] I’ve taken some flack from a good friend for giving that damn real estate thing even a single brain cycle. I’m not going to lie - every now and then I still give it a quick thought. When things don’t sit well in my mind, no matter how silly, I tend to give it some thought. Some call it a bad habit. I call it a positive trait Well, the other day I found myself spending a few minutes google image searching “chartreuse” and variations of key words - trying to find a photo of the guy. Why? Because I realized that I have seen (photos) every blogger that I read regularly (not in a “we trade webcam pictures over email” creepy type of thing, but in the less creepy “their picture is easily available on their blog” type of way). And I like it. It adds to the experience and to the authenticity. However, I have no clue what Chartreuse looks like. So I went looking. For a few minutes. And came up with nothing. Except for a thought. Was there a connection between what sent me googling a series of odd key words and real estate glamour shots? [Bonus: Loren over at 1938 Media has utilized video of himself, in his posts and in his comments on other blogs, to blow past whatever benefit a simple picture provides. And, if you follow the fun, this apology for an apology is hilarious.] Filed under: General   |   […]

Bloggers, Real Estate Agents, and Why I Spent 2 Min Googling “Chartreuse Photo” at Disruptive Thoughts added these pithy words on Jun 02 06 at 12:42 am

[…] I’m happy to say that after being invited to the beta program your comments will now have your smiling face alongside it. We can all be mini real estate agents! […]

MyBlogLog: Community Catalyst (or, Planting The Seeds Of A Disruptive Thoughts Community) at Disruptive Thoughts added these pithy words on Aug 28 06 at 11:45 pm

[…] you can win big points by answering a lingering question I’ve had about real estate agents: why the pictures on all marketing […]

BlueBlog: User of the (fri)Day added these pithy words on Oct 19 07 at 1:42 pm

[…] you can win big points by answering a lingering question I’ve had about real estate agents: why the pictures on all marketing […]

redopinion.com » Blog Archive » User of the (fri)Day added these pithy words on Oct 25 07 at 6:04 pm

That’s easy, their face is their logo. It also has something to do with humans feeling more comfortable while looking at pictures of faces.

Chad Sakonchick added these pithy words on Apr 25 06 at 7:06 am

I’m not convinced it’s that simple. If it’s really that their face is their logo/humans are more comfortable while looking at pictures of faces, then I have another Question I Want Answered: why aren’t we seeing a number of other industries adopt the practice? I have no idea about the validity of the study discussed here, http://www.fredlight.com/pages/articles/nophoto.h…, but they are interesting.

Fraser added these pithy words on Apr 25 06 at 7:21 am

I asked my roommate (a realtor), his answer was that it helps with face recognition and that people are less likely to throw out marketing materials with a face on it. That’s at least what is beat into their heads during seminars and the like. He also says that it’s because residential agents have to market to the masses, every Tom, Dick and Harry is a potential client. Apparently, commercial agents do not follow this practice.

Chad Sakonchick added these pithy words on Apr 25 06 at 9:42 am

Interesting. I suspect that commercial agents do not do it because it would be viewed as unprofessional/strange by their clients — it just isn’t the norm for them to do it. (Which raises the question of how did it become the norm for residential realtors?) The face recognition arguement makes sense, but it also makes sense for any number of other professions. Why aren’t we seeing other professions who would benefit from increased facial recognition do the picture thing?

Fraser added these pithy words on Apr 25 06 at 9:54 am

That’s easy, their face is their logo. It also has something to do with humans feeling more comfortable while looking at pictures of faces.

Chad Sakonchick added these pithy words on Apr 25 06 at 11:06 am

I’m not convinced it’s that simple. If it’s really that their face is their logo/humans are more comfortable while looking at pictures of faces, then I have another Question I Want Answered: why aren’t we seeing a number of other industries adopt the practice?

I have no idea about the validity of the study discussed here, http://www.fredlight.com/pages/articles/nophoto.html , but they are interesting.

Fraser added these pithy words on Apr 25 06 at 11:21 am

I asked my roommate (a realtor), his answer was that it helps with face recognition and that people are less likely to throw out marketing materials with a face on it. That’s at least what is beat into their heads during seminars and the like.

He also says that it’s because residential agents have to market to the masses, every Tom, Dick and Harry is a potential client. Apparently, commercial agents do not follow this practice.

Chad Sakonchick added these pithy words on Apr 25 06 at 1:42 pm

Interesting. I suspect that commercial agents do not do it because it would be viewed as unprofessional/strange by their clients — it just isn’t the norm for them to do it. (Which raises the question of how did it become the norm for residential realtors?)

The face recognition arguement makes sense, but it also makes sense for any number of other professions. Why aren’t we seeing other professions who would benefit from increased facial recognition do the picture thing?

Fraser added these pithy words on Apr 25 06 at 1:54 pm

Great question that I can only part answer. Thanks to my Dad doing a fair amount of property development here in Australia in the 60’s 70’s I have met way too many real estate agents for my liking and can definatly say it’s about ego. We’ve recently been through a property boom with prices going through the roof therefore causing agent egos to also sky rocket which is best illustrated by their signs outside client properties. Most signs before the boon had for sale, a modest photo of the agent, property description and a phone number. At the peak of the boom the trend with signs meant that the property description was dropped and a picture of the agent that took up 1/3 of the space adorned the sign. Now that prices have cooled a little and demand softened all caused by the crazy price increases the signs have gone back to the pre-boom days with the big agent photo. Why does it only occur in real estate and not other professions? I have no idea. I guess if you keep telling yourself something is the right thing for you enough times soon enough you belive it.

Anthony added these pithy words on Apr 25 06 at 4:45 pm

Great question that I can only part answer.

Thanks to my Dad doing a fair amount of property development here in Australia in the 60’s 70’s I have met way too many real estate agents for my liking and can definatly say it’s about ego.

We’ve recently been through a property boom with prices going through the roof therefore causing agent egos to also sky rocket which is best illustrated by their signs outside client properties.

Most signs before the boon had for sale, a modest photo of the agent, property description and a phone number. At the peak of the boom the trend with signs meant that the property description was dropped and a picture of the agent that took up 1/3 of the space adorned the sign. Now that prices have cooled a little and demand softened all caused by the crazy price increases the signs have gone back to the pre-boom days with the big agent photo.

Why does it only occur in real estate and not other professions? I have no idea. I guess if you keep telling yourself something is the right thing for you enough times soon enough you belive it.

Anthony added these pithy words on Apr 25 06 at 8:45 pm

Anthony, that’s where my mind is at now as well (and honestly I don’t think about this much, just whenever I see one of their cards / signs) — “if you keep telling yourself that something is the right thing for you enough times soon enough you believe it”. This goes well with Chad’s roommates partial rationalization: “That’s at least what is beat into their heads during seminars and the like.” Now the question is — how did this start?

Fraser added these pithy words on Apr 26 06 at 11:27 am

Anthony, that’s where my mind is at now as well (and honestly I don’t think about this much, just whenever I see one of their cards / signs) — “if you keep telling yourself that something is the right thing for you enough times soon enough you believe it”.

This goes well with Chad’s roommates partial rationalization: “That’s at least what is beat into their heads during seminars and the like.”

Now the question is — how did this start?

Fraser added these pithy words on Apr 26 06 at 3:27 pm

Well, Fraser, I have a couple of thoughts on this — not all pretty. First, I’ve actually seen Realtors with business cards that don’t show their face (including mine) and some, but not all, marketing materials that don’t show their faces. I think this is an effort to “professionalize” the real estate profession. You see, we Realtors, rank pretty low on the popularity/trustability scale on a Gallup poll I’ve seen and I think “face time” makes us appear more…er…likable and trustworthy. Second, while our face may not be our “logo” it certainly helps with recognition within the community we serve. I’ve often heard stories of people bumping into Realtors in the grocery store and being to strike up a conversation about real estate which, theoretically, could lead to business. It’s a kind of identity badge like people’s avatars on the Web. Finally (and this is not the pretty part), I think it has to do with appealing to our deep seated prejudices. Birds of a feather flock together and all that. I’ve had clients call or e-mail me from all over the world and comment on my “friendly” face, etc. I don’t know if it’s friendly or not but I do know these clients will confide various biases (as well they should). I guess the bottom line is that Realtors are thought of as a commodity whether or not that’s true. Everyone knows a Realtor — friend, roommate, family member, co-worker. So in order to try and set ourselves apart from the rest of the crowd we plaster our face on everything in the hopes someone will like us and call. Or, here’s the short version — that’s the way it’s always been done. :-)

Ken Montville added these pithy words on Oct 19 07 at 11:18 am

Well, Fraser, I have a couple of thoughts on this — not all pretty.

First, I’ve actually seen Realtors with business cards that don’t show their face (including mine) and some, but not all, marketing materials that don’t show their faces. I think this is an effort to “professionalize” the real estate profession.

You see, we Realtors, rank pretty low on the popularity/trustability scale on a Gallup poll I’ve seen and I think “face time” makes us appear more…er…likable and trustworthy.

Second, while our face may not be our “logo” it certainly helps with recognition within the community we serve. I’ve often heard stories of people bumping into Realtors in the grocery store and being to strike up a conversation about real estate which, theoretically, could lead to business. It’s a kind of identity badge like people’s avatars on the Web.

Finally (and this is not the pretty part), I think it has to do with appealing to our deep seated prejudices. Birds of a feather flock together and all that. I’ve had clients call or e-mail me from all over the world and comment on my “friendly” face, etc. I don’t know if it’s friendly or not but I do know these clients will confide various biases (as well they should).

I guess the bottom line is that Realtors are thought of as a commodity whether or not that’s true. Everyone knows a Realtor — friend, roommate, family member, co-worker. So in order to try and set ourselves apart from the rest of the crowd we plaster our face on everything in the hopes someone will like us and call.

Or, here’s the short version — that’s the way it’s always been done. :-)

Ken Montville added these pithy words on Oct 19 07 at 2:18 pm

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Questions I Want Answered (or, Real Estate Agents and Their Glamour Shots)

Welcome to the conversation.

Hi, I'm Fraser and this is my personal site where I write about the things I'm interested in: start-up strategy, the web, music, and life.

My days are spent commercializing emerging technologies. Currently I'm helping to deliver the promise of semantic web to the consumer market at AdaptiveBlue. Previously I was at Trivaris, a Canadian seed stage investment firm.

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